Privacy Policy

Effective Date: July 16, 2026

Relay Logistics Group LLC (“Relay Logistics Group,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

Information We Collect

We may collect the following information:

"SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."

Name
Company Name
Email Address
Phone Number
Shipping and Freight Information
Pickup and Delivery Details
Billing Information
Any information voluntarily submitted through our website, contact forms, emails, phone calls, or SMS communications.

We may also automatically collect technical information including:

IP Address
Browser Type
Device Information
Website Usage Data
Cookies and Analytics Data

How We Use Your Information

We use your information to:

Provide freight brokerage and logistics services.
Respond to freight quote requests.
Coordinate shipments and deliveries.
Send shipment updates and appointment confirmations.
Provide customer support.
Process invoices and payments.
Improve our website and customer experience.
Comply with applicable laws and regulations.

SMS Communications

By providing your phone number and selecting “Yes” on our website’s SMS consent question, you expressly consent to receive SMS messages from Relay Logistics Group LLC regarding:

Freight Quotes
Shipment Updates
Dispatch Notifications
Pickup and Delivery Notifications
Appointment Scheduling
Customer Support
Account Notifications

Message frequency may vary.

Message and data rates may apply.

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS Opt-In

Customers opt in to receive SMS messages by voluntarily submitting a freight quote request or contact form on our website and selecting “Yes” to the SMS consent question before submitting the form.

SMS messages are sent only for freight quotes, shipment updates, appointment scheduling, delivery notifications, and customer support.

Customers may withdraw their consent at any time by replying STOP to any SMS message.

Sharing of Information

Relay Logistics Group LLC does not sell, rent, or trade your personal information.

We may share information only when necessary with:

Transportation Carriers
Shipping Partners
Payment Processors
Technology Service Providers
Government Agencies when required by law

These service providers may use your information only for the purpose of providing services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic.

You may disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Your Rights

You may request to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information where permitted by law.
Opt out of communications.

To make a request, please contact us using the information below.

Changes to This Privacy Policy

Relay Logistics Group LLC may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

Contact Us

Relay Logistics Group LLC

Website: https://relaylogisticsgroupllc.com

Email: info@relaylogisticsgroupllc.com

Phone: (888) 506-7965